1. Identification of the owner and general information.
SOVEREIGN SHADES is the trade name of SVGN COMPANY SRL , which manufactures and sells SOVEREIGN brand products . These Terms and Conditions govern access to and use of www.sovereignshades.com (hereinafter, the website), property of SVGN COMPANY SRL (hereinafter, SOVEREIGN SHADES ), with tax identification number 1-32-08517-5 and corporate address at Avenida García Godoy, 81, Plaza Estela, 2nd Level, Local Sovereign, 41000, Ciudad de La Vega, Dominican Republic.
SOVEREIGN SHADES offers this website subject to these Terms and Conditions . By visiting the website, the user accepts these Terms and Conditions.
Users are not required to register to enter the website.
Through its website, SOVEREIGN SHADES offers users SOVEREIGN brand sunglasses, blue light frames, and regular frames.
2. User data and conduct on the website.
If the User has reason to believe that his/her data has been made available to a third party, or that it has been used without his/her authorization, the User must inform SOVEREIGN SHADES immediately.
The User must verify that his/her data is correct and inform SOVEREIGN SHADES in the event of a variation and/or modification in the information provided during the purchasing process.
3. Orders and conditions of sale.
The purpose of offering products and services through the SOVEREIGN SHADES website is the purchase of SOVEREIGN brand lenses and accessories by Users.Only Users over 18 years of age can place an order with SOVEREIGN SHADES.
From the website www.sovereignshades.com , SOVEREIGN SHADES will ship orders to any part of the Dominican Republic.
To place any order through the website, the user must first complete a purchase form. The data included in said purchase form are necessary to process your purchase order.
4. Price, payment methods and discount codes.
By completing the form, the User will pay for the order using the payment methods specified on the Website.
Once payment has been made, the User will receive an email confirming the order. This email will include a summary of the items, the type of delivery requested and the delivery address.
If there is a problem at the time of payment that prevents this, the User will receive an automatic message indicating the existence of a payment error. The order will not be completed until the payment is fully completed.
Service prices are expressed in Dominican pesos (RD$) and include local taxes and handling and delivery costs, the amount of which will be specified at the time of final confirmation of each order.
SOVEREIGN SHADES may offer discount codes to its Users from time to time. Such discounts may only be applied in accordance with the instructions specified by SOVEREIGN SHADES for each code and, in any event, only one code may be used per order.
5. Information about products and services provided by SOVEREIGN SHADES.
The data included on the website in each description of the products and services, with their photographs, graphic or icon-graphic representations or videos, as well as their trade names, trademarks or distinctive signs of any description, have a simple informative purpose.
SOVEREIGN SHADES therefore disclaims any liability resulting from errors in such information, but undertakes to make every effort to correct such errors or omissions as soon as possible after being informed of them.
6. Refund and right of withdrawal.
6.1 Refund for manufacturing defects.
The User may return any product with manufacturing defects to SOVEREIGN SHADES . Taking into account the nature of the products purchased, the User will have 10 days to notify and return SOVEREIGN SHADES from the moment the non-conformity of the product is detected. Any loss or damage will be borne by the User if he/she does not notify it within the period mentioned above.
The return of products with manufacturing defects will not entail additional costs for the user other than shipping.
To formalize the return, the User must contact SOVEREIGN SHADES within 10 calendar days, writing to us on our contact page, mentioning the products being returned, attaching a photograph and a detailed list of the defects observed.
Once SOVEREIGN SHADES has received the User's email, it will decide within 3 to 5 business days whether the product should be returned or not. In the case of an approved return, SOVEREIGN SHADES will inform the User how the defective product will be sent to the warehouse.
Users can send the defective product to the warehouse below:
- In the Dominican Republic: Write Lentes, send it to the physical store in the National District, Santo Domingo , with the number 829-252-2275.
Each returned product must be unused and have all its tags, packaging and, where applicable, the original documentation and accessories that were included with the product. SOVEREIGN SHADES reserves the right to refuse the return if the User does not comply with these requirements.
Once the product has been received and the defects have been confirmed, SOVEREIGN SHADES will give the user the option of replacing the product with another that is identical, except when this option is objectively impossible or disproportionate for SOVEREIGN SHADES.
In the event of a stock shortage that prevents replacement with an identical product, the User may choose to voluntarily choose and request that another model with the same cost be delivered. In the event that the chosen product costs more, the User will have to pay the difference.
Delivery of the identical product or the new model chosen by the User, whichever the case, will take place within the following 4 to 6 business days from the date on which SOVEREIGN SHADES confirms the replacement of the defective product or the delivery of the new model. Whichever option is chosen between replacement or delivery of a new model, the User will incur additional costs (shipping).
6.2 Withdrawal.
In the event that the User is not satisfied with the products received in his order, in accordance with the General Law for the Protection of Consumers and Users, the User has fourteen (10) calendar days to return the order in its entirety, or if he prefers, he may choose to return any of the products that are part of the order.
However, the User must bear the direct cost of returning the order to SOVEREIGN SHADES , either in whole or in part.
To formalize the return, the User must contact SOVEREIGN SHADES through WhatsApp number 829-252-2275.
SOVEREIGN SHADES advises the User to request a proof of delivery from the delivery company once the product has been sent to the SOVEREIGN SHADES warehouse. In this way, the User has proof that the product has been successfully delivered to SOVEREIGN SHADES .
Furthermore, SOVEREIGN SHADES will not be liable if the User returns the order to any address other than the one indicated above.
The cost involved in returning the order (for example, delivery company costs ) will be borne by the User.
The user accepts that the product may depreciate in value or that SOVEREIGN SHADES may refuse to refund if the user does not act as directed or if the product is damaged in any way.
7. Use of the website.
The website may not be used for any illegal purpose or in connection with any crime or illegal activity of any kind.
It is also prohibited to send, use or reuse any illegal, offensive, abusive, indecent, slanderous, obscene or threatening material or any material that may imply an infringement of copyright, trademarks or confidentiality, privacy or any other right, or that may be slanderous or offensive to third parties, or whose content may contain computer viruses, political propaganda, advertising, chain letters, mass mailing or any other form of spam and, in general, any other type of nuisance or unnecessary element.
The User undertakes to make legal, diligent, honest and correct use of any information or content that he or she may access through the Website or third-party websites that he or she may access through links located on the Website, and to abide at all times by the principles of good faith and compliance with applicable law and these Terms and Conditions. The User may only use for personal purposes any information (i.e. any messages, sound files, photographs, drawings, software and, in general, any description or type of computer file, table, etc.) on the Website.
Likewise, the user undertakes not to cause malicious or intentional damage that may alter or diminish the value of the website, and not to introduce or disseminate computer viruses that may cause unauthorized alterations to the contents or systems that make up the website.
SOVEREIGN SHADES , at its discretion, reserves the right to refuse access to the website or cancel orders to those users who make illegal use of the contents and/or violate any of the conditions detailed in this document.
8. Intellectual or industrial property.
The intellectual property rights on the website www.sovereignshades.com and its source code, design, navigation structures and various elements are the property of SVGN COMPANY, SRL, which has the exclusive right to exploit them in any way and, in particular, the right to reproduce, distribute, publicly communicate and transform them, in accordance with Dominican law. SVGN COMPANY, SRL hereby informs that this is not an express or implicit license or authorization to use the intellectual and / or industrial rights or any other related right or property that may be directly or indirectly related to the contents included in the website.
The total or partial reproduction of any of the contents of the website, without the express written consent of SVGN COMPANY, SRL , is strictly prohibited. Unauthorized use of such content will give rise to the liabilities established by law.
9. Hyperlinks.
Hyperlinks included in this website may lead to third party sites. SOVEREIGN SHADES assumes no responsibility for the content, information or services that may appear on such sites. Such information or services shall be deemed to be offered by SOVEREIGN SHADES for informational purposes only, which does not imply any relationship, acceptance or endorsement by SOVEREIGN SHADES or the persons or entities that own such content or are the owners of the sites on which it appears.
10. Partial nullity.
In the event that any Clause in these Terms and Conditions is declared null and void, the remaining Clauses will remain in full force and effect and will be interpreted in accordance with the spirit of these Terms and Conditions.
11. Amendments
The information appearing on this website is current as of the date of the last update to this website. SOVEREIGN SHADES reserves the right to update, amend or remove the information on this Website and to unilaterally modify these Terms and Conditions, its privacy policy and any other information. Any modifications to these Terms and Conditions will become effective upon their publication on this website.
12. Notices
All communications between SOVEREIGN SHADES and the User regarding the placing of orders through the Website shall be made in writing in accordance with the communication procedures set out in these Terms and Conditions for each particular case.
13. Language
SOVEREIGN SHADES may translate these Terms and Conditions, its Privacy Policy and any other rules, policies or operating procedures posted on the Website. In the event of a conflict, the Spanish version shall prevail.14. Supplier ethics policy.
As a reputable and trustworthy company committed to providing high-quality products to users, SOVEREIGN SHADES recognizes its obligation to ensure that suppliers act in an ethical manner. We expect our suppliers to regularly provide an environment that protects the health and safety of employees, in addition to their basic human rights.
All suppliers must comply with national employment laws and regulations, in particular with respect to the following:
• Health and safety
• Minimum age to work
• Freely chosen employment.
• Working hours
• Freedom of association and right to collective bargaining.
• Absence of discrimination
• Absence of painful or inhumane treatment.
• Working conditions
• Wages
SOVEREIGN SHADES will never knowingly source supplies from countries that do not adhere to the above principles. We also expect our suppliers to follow these principles when dealing with their own suppliers. Due to the nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as SOVEREIGN SHADES continues to grow, it recognizes the importance of taking action by taking the initiative and doing everything possible to uphold the rights of the people involved in the manufacturing of its products.
15. Applicable law and jurisdiction.
These General Terms and Conditions are subject to Dominican law. The parties, under the approval of the consolidated text of the General Law for the Protection of Consumer or User Rights, No. 358-05 (General Law for the Protection of Consumer or User Rights), shall be subject to the Courts and Tribunals of the user's residence.
