Shipping costs due to returns due to non-conformity will be borne directly by the customer.
Refunds are only available for customers who have purchased directly from SOVEREIGN, and are not available for customers who have purchased from designated physical stores or a third party.
Conditions :
Each product to be returned must be in its original condition, perfect, unused, undamaged, dirty or scratched, and with the original accessories that came with it. If the user does not proceed in this manner, SOVEREIGN reserves the right to refuse to refund your money .
The refund will be made within the next 2-3 business days from the date SOVEREIGN receives the product for inspection.
Step by step:
1-Client contacts whatsapp 829-252-2275
2-Notify: RETURN FOR ... EXPLAIN THE REASON.
3-Send a photo of the purchase invoice with which you purchased your product.
4-Send the product with all its accessories via Vimenpaq/Vimenca.
5-Proceed to notify and send the shipping receipt via WhatsApp to SOVEREIGN.
6-Wait patiently for SOVEREIGN's response and the next steps to follow.
